Shipping & Delivery Policy

1. Order Process

• All orders are custom-made.

• Production will only start after we receive your written approval of the digital mockup and payment.

• Once approved, your order is considered final.

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2. Production Time

• Standard production time is 7-10 days after approval of the mockup (depending on order size and customization).

• We will inform you of the estimated production time when confirming your order.

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3. Shipping Methods

• We ship with trusted carriers such as DHL, UPS, or FedEx.

• Shipping costs are calculated based on weight, volume, and destination, and will be shown on your invoice.

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4. Delivery Times

• Within the EU: usually 2–7 business days after dispatch.

• Outside the EU: delivery time depends on customs clearance and local postal services.

• Please note: delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays, strikes, or force majeure).

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5. Shipping Costs

• Shipping costs vary depending on the destination country and order size.

• Any additional duties, taxes, or customs charges outside the Netherlands are the responsibility of the customer.

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6. Risk & Responsibility

• Once your order is handed over to the shipping carrier, the risk passes to the customer.

• We carefully package all items to avoid damage. In case of shipping damage, please contact us immediately with photos, so we can file a claim with the carrier.

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7. Tracking

• Once your order has been dispatched, you will receive a tracking number by email so you can follow your shipment.

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8. Contact

For questions about shipping or delivery, please contact us via email:

info@customsharpie.eu

and provided your order number