Frequently Asked Questions
Here you can find answers to the most common questions about ordering personalized Sharpies.
1. What is the minimum order quantity?
The minimum order is 200 pieces.
If you want multiple colors, there is a minimum of 50 pieces per color.
2. Can I order Sharpies in different colors?
Yes. You can mix and match colors as long as each chosen color has a minimum of 50 pieces.
3. Which Sharpie® models are available?
We currently offer:
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Fine Point
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Retractable
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Metallic
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Mini
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Twin Tip
4. How should I send my logo or artwork?
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Preferred: AI, EPS, PDF (vector files)
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Also accepted: PNG or JPG at 300 DPI minimum
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Please include Pantone (PMS) codes if exact color matching is required.
5. Will I see a proof before production?
Yes. You will always receive a digital mockup for approval.
Production starts only after your written confirmation and payment.
6. Can I cancel or change my order after approval?
No. Once the mockup is approved and payment is received, the order is final.
Personalized products cannot be cancelled or changed.
7. What are the additional costs?
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Extra print color: €0.14 per piece
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Exact color match (PMS): €40 one-time setup
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Shipping costs depend on the order size and destination.
8. How long does production and delivery take?
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Standard production: 7–10 business days/weeks after mockup approval
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Delivery within the EU: usually 2–7 business days after dispatch
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Delivery outside the EU depends on customs clearance
9. Can I return customized Sharpies?
No. Returns are not possible for personalized items, unless there are production defects or printing errors caused by us.
10. How do I place an order?
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Select the model and quantity
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Upload your logo or artwork
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Submit your Request a Quote
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Approve the mockup
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Pay the invoice (Draft Order) → We start production