Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy describes how CustomSharpie (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website or place an order. We comply with the General Data Protection Regulation (GDPR) and applicable Dutch and EU privacy laws.

2. Data We Collect

We may collect the following information:

  • Contact details (name, company, email address, phone number).

  • Order information (products ordered, imprint details, shipping address, billing address).

  • Uploaded files (logos, artwork, design files for customization).

  • Payment details (processed securely by third-party payment providers such as Shopify Payments, PayPal, or your selected method).

  • Technical information (IP address, browser type, device type, and cookies for website functionality).

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders.

  • Provide digital mockups for your approval.

  • Send invoices and order confirmations.

  • Communicate with you about your requests, questions, or complaints.

  • Improve our website and services.

  • Comply with legal obligations (e.g., tax regulations).

4. Legal Basis

We process your personal data based on:

  • Contract: to fulfill and deliver your order.

  • Consent: when you subscribe to our newsletter or voluntarily provide data.

  • Legitimate interest: to improve our services and handle requests efficiently.

  • Legal obligations: to comply with tax and accounting laws.

5. Sharing of Data

We only share your personal data with trusted third parties when necessary:

  • Payment providers (to process payments).

  • Shipping companies (to deliver your products).

  • IT & hosting providers (for secure website operation).

  • Legal authorities (if required by law).

We will never sell your data to third parties.

6. Data Storage & Security

  • Your personal data is stored securely within the EU or by providers with adequate protection under GDPR.

  • We retain your data only as long as necessary for legal and business purposes (e.g., 7 years for invoices required by Dutch tax law).

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.

  • Correct or update your information.

  • Request deletion of your data (except where legally required to keep it).

  • Object to processing or withdraw consent (e.g., for newsletters).

  • Request a copy of your data (data portability).

To exercise your rights, contact us at: [info@customsharpie.com].

8. Cookies

Our website uses cookies for basic functionality, analytics, and to improve user experience. You can manage or disable cookies via your browser settings.

9. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us:

CustomSharpie

Email: info@customsharpie.eu
Chamber of Commerce (KvK): 58135472